Shipping and returns
SHIPPING AND DELIVERY
We know you’d like to enjoy your home décor treasures as soon as possible, so we’re committed to making this happen as swiftly and smoothly as possible.
We ship all our homeware goods worldwide with express shipping only, via the shipping service DHL Express.
Please allow 1 -2 working days for your parcel to be prepared for shipping. You will receive a tracking code once your order has been shipped.
Shipping timelines and prices
SPAIN – 1-2 working days – starts at 4€
US – 2-4 working days – DDP shipping on all orders – starts at 39$ – duties/customs fees INCLUDED
EU – 1-2 working days – starts at 10€ – FREE EU shipping for orders over 100€
UK – 2-4 working days – starts at £26 – duties/customs not included. Please check with your local customs office.
Rest of the world – 2-4 working days – starts at 39$ – duties/customs not included. Please check with your local customs office.
Delivery will be charged based on the product weight and destination, and you are able to check this price before making a purchase by heading to the Checkout page.
Please note that the delivery company usually makes deliveries during business hours.
Break The Mould Magasin will not be liable for the import expenses and taxes (ISPI, IGIC), tariffs or duties generated at customs in the destination, if applicable. This applies to worldwide destinations, with the exception of the United States.
Please get in touch with the customs officials in your country for information on any applicable duties and taxes.
*EXCEPTION: For our customers ordering from the United States, we offer DDP delivery with DHL Express – this means that the shipping cost you see at checkout when ordering from the United States will include duty/customs fees, which you won’t have to pay separately upon receipt of your order.
*Please note: We are currently only offering delivery to the United Kingdom for orders over £135 in value (transport costs excluded). For lower value orders, please head to our Etsy store.
As a small business, we put a great deal of effort into making sure you have a positive experience with your order. Possible cases of product returns include:
Right to return:
You can return an item if it doesn’t meet your expectations, in accordance with the provisions of the Consumer Rights Act.
To exercise the right to return goods, you must do so within a maximum of FOURTEEN (14) calendar days from receiving your order. You must inform us by emailing firstname.lastname@example.org of your decision to return the purchase made, or by using the contact form on our website.
Please note: RETURN DELIVERY COSTS RESULTING FROM THE RIGHT TO RETURN WILL BE PAYABLE BY THE BUYER.
Please keep in mind that the shipping cost, duties and taxes of the return are your responsibility, and, unfortunately, we are unable to refund the initial shipping cost of your order.
The product is incorrect, it has a defect, or it has been damaged during transport:
We take special care to ensure all of our items reach you safely and match your expectations. However, if you receive an incorrect item, please get in touch with us as soon as possible. Before opening the product, check that the packaging matches what you have requested: colour, size, finish, etc.
If the products received have any defect or deterioration, we will respond to the lack of conformity as set out in the “Guarantees” section of our sales terms and conditions page.
If the product has been damaged during transport, it is essential that you inform us as soon as possible and, if it’s possible, you note the incident on the carrier’s delivery note.
Products must be returned in the same condition as they were received, such that they are protected, within a box and original supporting packaging and any tags if applicable.
For the return of incorrect/faulty/damaged goods, Break The Mould Magasin offers a free return service, via a carrier selected by us. If you wish to return the goods using a delivery company different to the carrier suggested by Break The Mould Magasin, and the delivery company you choose offers higher rates, you must pay the difference in transport costs.
For all of the above instances, please contact us as soon as possible via our email email@example.com or website contact form.
You must return the products to the following address:
Break The Mould Magasin
Diana Silvia Popescu
C/ Isidre Margenat 17, PB2a
08195, Sant Cugat del Vallès
In order to exercise this right, the product must be returned in perfect condition, and preferably retain the original packaging, along with all of its parts. Please note that most of our products are fragile, and therefore need to be packaged securely for a safe return. You may consider purchasing insurance with the carrier company you choose for the return.
In the event that the products do not arrive in perfect condition, do not include all their parts and accessories, or do not keep their original packaging, Break The Mould Magasin reserves the right to pay a lower amount in the return, a circumstance that will be notified to you.
The refund of the amount paid will be made once the condition of the product has been inspected. The refund will be made using the same payment method used to make the purchase and, in any case, it will take place within a maximum of 14 calendar days from when the product return is reliably received.
Return delivery costs resulting from the right to return will be payable by the buyer.
If you have not yet received your order:
If you have not yet received your order and you wish to cancel or amend it, simply inform us of the changes you wish to make. This will not involve any extra costs if your order has not yet been processed. We are not able to cancel orders which already been processed.
Contact Information for Returns:
Email: firstname.lastname@example.org or our website contact form.